Xura - Case Study

  • Jul 27, 2017

Integra supplied a total of 14 consultants at various stages to work on the project, covering technical consultancy, application consultancy, business analysis, training, and project management.

Xura is a technology company which offers a portfolio of digital services that enable global communications across a variety of mobile devices and platforms. It markets and sells to communications service providers (CSPs) and to enterprises. The industry is a fast paced, dynamic commercial environment which places high demands on its software systems to keep up with the pace of change.

Xura was created in September 2015 when the US telecommunications firm Comverse acquired UK firm Acision and launched Xura as the name of the new joint entity.

Integra had previously worked with Acision on an ambitious project to upgrade and improve their Unit4 Business World (formerly Agresso) system. This involved re-configuring and upgrading the system at the same time as replacing complex customisations to allow the transfer from an on-premise to a cloud based platform. The project was successfully delivered within a very tight timescale. As a result when Xura was created, Integra was selected as the partner to work on the integration project. Unit4 Business World was selected as the global financial and procurement system for the new entity. The project also involved migrating the Comverse part of the business away from their existing Oracle system and delivering a global roll-out.

The first stage of the project involved preparatory work to clean up existing data and revise existing workflow processes to ensure SOX compliance.

Integra supplied a total of 14 consultants at various stages to work on the project, covering technical consultancy, application consultancy, business analysis, training, and project management.

The next stage was more complex with the onboarding of 50 clients made up of 100 legal entities in total across the following processing centres:

  • The Philippines
  • India
  • Israel
  • USA
  • UK

Integra supplied a total of 14 consultants at various stages to work on the project, covering technical consultancy, application consultancy, business analysis, training, and project management. Integra consultants were on site to support pre and post go-live activities in the Indian, Israeli and Philippines centres.

A major constraint of the project was to ensure that existing processes and entities continued to work whilst new entities were rolled out. In addition, the different cultural approaches across the processing centres were a challenge.

“The Integra consultants are committed, take ownership and get things done. They have a wealth of experience and have built good relationships with stakeholders to become trusted and valued experts. Communications with local users were excellent, with local users being involved in the design and prototyping process to ensure that the system fulfilled both local and global requirements.

Overall the strength of the partnership between Xura and Integra has ensured the success of an ambitious global project, full of challenges, delivered against a background of significant corporate change.”

Aaron Parmar, Programme Manager, Xura