- ITIL Qualified
- Web-based self-service portal
- Fully featured service desk
- Choice of flexible services
- Helpful & friendly advice
- Experienced team
- G-Cloud7 provider
- DOS 2 provider
- Year round cover
Customers can log technical and application issues using their preferred method of communication; email, telephone or online via the service desk portal. Issues can be tracked through to resolution or onsite consultancy that is booked for more complex requirements or developments.
This flexible service allows our customers to tailor their support to their particular needs and is designed to complement your Unit4 annual support and maintenance agreement.
Our service desk covers all Unit4 (Agresso) Business World modules and technical issues, reporting tools, system administration tasks, workflow and web services.
RACS – Remote Access Consultancy Service
This is essentially our normal high-quality application and technical consultancy, which is delivered remotely on a cost-effective and flexible basis rather than having to book days on-site. It can be booked by e-mail and is billed on a pay as you go basis by the hour.
SASS – Systems Administration Support Service
A skilled technical resource to help you undertake your on-going Unit4 (Agresso) Business World system administration tasks along with pro-active monitoring. An annual agreement, prices are based on the frequency of the monitoring services your require.
SRS – Systems Review Service
An in-depth review of your systems, tailored to cover specific areas as required. This can be taken as a stand-alone service or as a pre-cursor to other services.