Consultants Luke Patchett and Keith Smith have kept up our Unit4 Business World Support Desk's 100% ITIL pass rate as a result of their recent qualifications.
Luke and Keith, the two most recent additions to our Support Desk team, received their awards after three days of intense learning as part of the course.
IT Infrastructure Library, or ITIL as it is more commonly known, is for anyone involved in the provision, support and/or delivery of IT services.
The course provides an end-to-end view of IT and its integration/overall role within business strategy.
As part of our Unit4 Business World (Agresso) Support Desk offering, we are committed to ensuring that all of our hand-picked staff are fully ITIIL-qualified.