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Support Desk

Cost-effective and flexible support service.

Designed to give you peace of mind when it comes to the on-going support of your system

Our Support Desk package can be tailored to suit your needs, and covers all updates/milestones, as well as all the modules, ensuring that you have a support service that you can rely on.

Our fully ITIL-qualified team are all hand-picked for their proven track record of supporting the Unit4 Business World (Agresso) system for a range of different organisations, which all came with their own unique requirements and challenges just like yours.

Our Service

FREE consultation

Find out how our Unit4 Business World (Agresso) Support Desk works.

Agreed SLA’s

We deliver solutions to pre-agreed SLA’s.

Phone, email & cloud

You can log issues via phone, email or a dedicated online portal.

Hypercare upgrade support

Elevated level of support following system upgrades.

Remote consultancy

Assistance available via a remote desktop service.

Change control protocols

Proven method of dealing with system changes.

Trial period

Prospective clients can take advantage of a trial period first.

Unit4 Business World (Agresso) Support Desk

Find out how our Support Desk works, and the key benefits it can bring to your organisation.

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Frequently Asked Questions

Some of the most common questions regarding our Unit4 Support Desk services. Should your query not be covered here, please do not hesitate to get in touch.

FREE consultation

Do you offer varying lines of support?

The majority of our Unit4 Business World (Agresso) Support Desk customers are 2nd line, although we do offer and have 1st line support customers who utilise one of our consultants on-site. We also have experience in delivering a unique blend of services should this be required.

Is there a standard number of incidents and support hours we must adhere to?

No, customers are free to increase their number of monthly hours and incidents should they find their current allowance does not cover their requirements.

How long does the trial period last?

Prospective customers are able to benefit from a three-month trial of our service before signing a longer-term contract.