Support Desk
The cost-effective and flexible support alternative from the Unit4 Global Service Partner of the Year.
We are offering free, no commitment onboarding to our remote support desk throughout the COVID-19 pandemic
Trying to establish an effective way of maintaining and supporting your Unit4 ERP (Agresso) system?
We seek to address this by offering a flexible and highly skilled Unit4 ERP (Agresso) support service, helping to ensure you are able to achieve maximum business value from your system moving forward, and that you have one less concern to worry about.
We pride ourselves on creating a true partnership through support, ensuring that you are able to benefit from the flexibility and expertise of our highly specialised team, who cover all Unit4 ERP (Agresso) modules and milestone updates.
As well as providing you with cost-effective support, advice, guidance and training through knowledge transfer, we also see the service as a way of removing some of the key staffing challenges you would face from managing your system internally.
We offer everything from a pay as you go service to fixed monthly plans, as well as physical onsite support and a fully managed service offering. We really can tailor the service to your specific and changing needs.
Agreed SLA’s
We deliver solutions to pre-agreed SLA’s
Phone, email & cloud
You can log issues via phone, email or a dedicated online portal
Hypercare upgrade support
We offer you an elevated level of support following system upgrades
Remote consultancy
We can provide full assistance via remote desktop
Change control protocols
We have a proven method of dealing with system changes
Trial period
You can take advantage of a trial period first to see if the service will work for you
Unit4 ERP (Agresso) Support Desk information
Find out how our Unit4 ERP (Agresso) Support Desk works, and the key benefits it can bring to your organisation.
Frequently Asked Questions
Some of the most common questions regarding our Unit4 Support Desk services. Should your query not be covered here, please do not hesitate to get in touch.
Talk to usDo you offer varying lines of support?
Yes, we offer 1st, 2nd and 3rd line support within the ITIL service management framework. The majority of our Unit4 ERP (Agresso) customers enjoy a blend of 2nd line monthly support provision, backed up by a remote development and technical allocation.
Is there a standard number of incidents and support hours we must adhere to?
We offer a flexible entry point in the form of pay as you go, whilst we also offer a fixed and controlled level of support to help clients manage costs. In addition, we offer flexibility to support holidays, absences and high call volume periods.
How long does the trial period last?
Prospective customers are able to benefit from a three-month trial service, with on-boarding possible within a day.
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