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Support Desk

Cost-effective and flexible support service.

Designed to give you peace of mind when it comes to the on-going support of your system

One of the key challenges that Unit4 Business World (Agresso) customers face is establishing an effective way of maintaining and supporting their system. We seek to address this by offering a flexible and highly skilled service, helping to ensure you are able to achieve maximum value from your system moving forward.

We pride ourselves on creating a true partnership through support, ensuring our clients benefit from the flexibility and expertise of a highly specialised team covering all modules and milestones. As well as providing you with cost-effective support, advice, guidance and training through knowledge transfer, we also see the service as a way of removing some of the key staffing challenges you would face from managing your system internally.

We offer everything from a pay as you go service to fixed monthly plans, as well as physical onsite support and a fully managed service offering. We really can tailor the service to your specific and changing needs.

Our Service

FREE consultation

Find out how our Unit4 Business World (Agresso) Support Desk works.

Agreed SLA’s

We deliver solutions to pre-agreed SLA’s.

Phone, email & cloud

You can log issues via phone, email or a dedicated online portal.

Hypercare upgrade support

Elevated level of support following system upgrades.

Remote consultancy

Assistance available via a remote desktop service.

Change control protocols

Proven method of dealing with system changes.

Trial period

Prospective clients can take advantage of a trial period first.

Unit4 Business World (Agresso) Support Desk information

Find out how our Unit4 Business World (Agresso) Support Desk works, and the key benefits it can bring to your organisation.

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Frequently Asked Questions

Some of the most common questions regarding our Unit4 Support Desk services. Should your query not be covered here, please do not hesitate to get in touch.

FREE consultation

Do you offer varying lines of support?

Yes, we offer 1st, 2nd and 3rd line support within the ITIL service management framework. The majority of our Unit4 Business World (Agresso) customers enjoy a blend of 2nd line monthly support provision, backed up by a remote development and technical allocation.

Is there a standard number of incidents and support hours we must adhere to?

We offer a flexible entry point in the form of pay as you go, whilst we also offer a fixed and controlled level of support to help clients manage costs. In addition, we offer flexibility to support holidays, absences and high call volume periods.

How long does the trial period last?

Prospective customers are able to benefit from a three-month trial service, with on-boarding possible within a day.